Review & Reputation Management

Reviews are a major ranking factor and trust signal. We help you generate more reviews, monitor your reputation, and respond strategically.

Why Reviews Matter for Local SEO

Direct Ranking Factor

Review quantity, velocity, and rating directly influence Map Pack rankings.

Trust & Conversion

Customers trust businesses with more reviews. Reviews drive conversion decisions.

Keyword Content

Reviews naturally include keywords customers use, strengthening topical relevance.

Our Review System

Automated Review Requests

Systematic review generation without manual follow-up work.

  • Multi-channel review requests (email, SMS)
  • Timing optimization for maximum response
  • Platform routing (Google, Yelp, industry sites)
  • Customizable messaging and branding
  • Automatic follow-up sequences

Reputation Monitoring

Track reviews across all platforms in one dashboard.

  • Real-time review alerts
  • Multi-platform monitoring (Google, Yelp, Facebook, industry sites)
  • Sentiment analysis and tracking
  • Competitive benchmarking
  • Review trend reporting

Response Management

Professional, strategic responses to all reviews.

  • Response templates for common scenarios
  • Crisis management for negative reviews
  • Keyword-optimized responses
  • Response time tracking
  • Escalation protocols for serious issues

Review Strategy

Ongoing optimization to increase review velocity and rating.

  • Optimal timing analysis
  • Customer segment targeting
  • Review funnel optimization
  • Staff training materials
  • Performance reporting

How to Handle Negative Reviews

Negative reviews happen. The way you respond matters more than the review itself.

Our Approach to Negative Reviews

Negative reviews handled well can actually strengthen trust. Prospective customers want to see that you address problems professionally.

Review Generation Best Practices

1

Right Timing

Request reviews when customer satisfaction is highest, typically right after service completion or delivery.

2

Make It Easy

Direct links to review platforms remove friction. Mobile-optimized flows increase completion.

3

Don't Filter

Never gate review requests or only ask satisfied customers. This violates platform policies.

4

Be Consistent

Systematic requesting generates steady review flow. Consistency beats occasional campaigns.

Frequently Asked Questions

It depends on your market. Analyze your top-ranking competitors and aim to match or exceed their review counts. For most local markets, 50+ reviews with consistent monthly additions is a good baseline.

Negative reviews can only be removed if they violate platform policies (fake, spam, hate speech, etc.). We can flag policy violations, but legitimate negative reviews stay. Our focus is on response strategy and generating more positive reviews.

Yes. Google and most platforms prohibit incentivizing reviews. We focus on making the review process easy and requesting at the right time, which generates reviews ethically and sustainably.

Depends on transaction volume. Businesses with high customer turnover can generate 10-20 reviews monthly. Lower volume businesses might see 3-5 monthly. We optimize for your specific situation.

Build a Stronger Reputation

Start generating more reviews and take control of your online reputation.

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